PRIVACY POLICY

A legal disclaimer

Welcome to Vysera (“we”, “us”, “our”). We care about your privacy, so this policy explains how we collect, use, share and protect your personal information when you use our website and buy our products.

1. Who we are
We are Vysera, trading as Vysera. Contact us at: support@vysera.shop.

2. What personal data we collect
We may collect:

Your name, email address, postal / delivery address, phone number when you make an order or contact us.
Payment information via third‑party processors (we don’t store full card details).
Technical data: IP address, browser type, device type, operating system, pages visited, referring site, date/time stamp.
Cookie and tracking data (see section below).

3. How we use your data & lawful bases
We use your data to:

Process and fulfil your orders (contract basis).
Communicate with you about your orders and our offers (consent / legitimate interest).
Improve our website and services (legitimate interest).
Send you marketing emails if you have opted in — you can opt out anytime.

4. Cookies & tracking technologies
We use cookies and similar tech to make our website work and to analyse site usage so we can improve it. You’ll see a cookie banner when you land; you can accept all, some, or reject non‑essential cookies. BigCommerce+2IONOS+2

5. Who we share data with
We share your data with third‑party processors, for example: payment gateways, shipping & fulfilment partners, analytics & advertising services. We require them to treat your data securely and only for our purposes.

6. International data transfers
If any of your data is transferred outside the UK/EEA, we’ll ensure appropriate safeguards are in place so your data remains protected.

7. Data retention
We keep your personal data as long as necessary for the purposes for which it was collected (e‑g: fulfilment of orders, legal compliance, resolving disputes) or a reasonable period afterwards.

8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.

9. Your rights
Under the UK GDPR / Data Protection Act 2018 you have rights, including:

Access: you can ask for a copy of your personal data.
Rectification: you can ask us to correct inaccuracies.
Erasure: you can ask us to delete your data in certain circumstances.
Restriction: you can ask us to restrict how we use your data.
Object: you can object to our use of your data (e‑g for marketing).
Data portability: you can ask for your data in a structured, machine‑readable format.
To exercise your rights, contact us at support@vysera.shop. We may need to verify your identity before fulfilling your request.

10. Children
Our website and services are aimed at people aged 16 and over. If you are under 16, please do not submit any personal data without parental / guardian consent.

11. Changes to this policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top will change. We’ll post the updated policy on this page.

12. Contact us
If you have any questions about this policy or how we handle your data, email us at: support@vysera.shop